Service Analytics Market Global Industry Outlook, Opportunity Analysis and Forecast 2018-2023

The global service analytics market is expected to grow from US$ 546.4 Million in 2018 to US$ 1,056.1 Million by 2023, at a Compound Annual Growth Rate (CAGR) of 14.1% during the forecast period. Factors, such as the need for better client and customer interaction to maintain customer satisfaction coupled with the competitive pressure to become more data-driven are driving the growth of the service analytics market.

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The service analytics market growth in Asia Pacific (APAC) is gaining momentum and expected to show the highest growth rate in the coming years. Vendors worldwide have been extending the provision of their services in the region, also the rising venture funding strategies and R&D investments as an effort to provide advanced service analytics solution. In addition, major economies in APAC, such as China, India, Australia, and New Zealand, are investing into technologies to innovate the traditional business processes and enhance the performance.

Top Key Players in the “Service Analytics Market” report include are

• Oracle (US)
• Salesforce (US)
• ServiceNow (US)
• SAP (Germany)
• SAS (US)
• Tableau (US)
• Microsoft (US)
• ClickSoftware (US)
• Centina Systems (US)
• Paskon (US)
• Numerify (US)
• Field Squared (US)
• Helpshift (US)
• Aureus Analytics (Singapore)
• NetEnrich (US)
• BlueFletch (US)
• mobicorp (US)
• DataHero (US)
• AgileCRM (US)
• Sisense (US)
• MicroStrategy (US)

Study Objectives:

The major objective of the report is to define, describe, and forecast the global service analytics market by component, business application, deployment model, organization size, industry, and region. The report provides detailed information related to the key factors (drivers, restraints, opportunities, and challenges) influencing the growth of the market. The report aims to strategically analyze micromarkets with respect to the individual growth trends, prospects, and contributions to the total market. The report attempts to forecast the market size with respect to 5 major regions, namely, North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America.

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Research Coverage

The report segments the service analytics market based on a component that covers solution and services, and by business application that includes field service analytics, customer service analytics, and IT service analytics. Based on organization size, the market has been bifurcated into large enterprises and Small and Medium-sized Enterprises (SMEs).

Target Audience:

• Services analytics providers
• Application developers
• Third-party vendors
• Independent Software Vendors (ISVs)
• End-users
• Enterprises

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