Email Marketing Performs Seven Times Better than Social Media

Why consumers love email marketing and what it means for brands focusing on social media

Brands are expected to spend $247 billion on social media marketing in 2024 to fight for consumers’ attention. With people spending more than two hours a day on social media, brands would be foolish not to spend their ad dollars on social platforms, right?

According to data, brands may have it all wrong. For every dollar businesses spend on social media, they get $5 back. Even though this is considered a good return on investment (ROI), other marketing channels, such as email marketing, perform seven times better.

Email marketing has an ROI of 3600% worldwide and 7200% in the U.S. This means that businesses get $36 for every dollar they spend on email marketing, or $72 if they are based in the US. 

“People don’t open their social media apps to view ads, they’re just a part of the experience,” says Greg Zakowicz, senior ecommerce marketing expert at Omnisend. “With email, it’s the opposite. People choose to receive them. When they open their inboxes, they’re looking to shop and you have their attention.”

Email marketing outperforms social media marketing

The ROI difference alone is not the only metric that proves how email marketing outperforms social media:

• The clickthrough rate (CTR) for social media platforms is 0.2% – 0.5%. Compare this to the 1.7% for scheduled emails and 5.7% for behavior-based (automated) emails.
• The conversion rate for social media is 0.02% – 0.04% while email is 0.07% for scheduled campaigns and 1.99% for automated messages.

How to combine social media efforts with email marketing to get the best results?

“Even though social media marketing is less effective than email marketing, the most effective strategy is taking a 360 approach and combining different marketing channels to achieve the best results,” says Greg Zakowicz, marketing expert at Omnisend.

Here are three ways brands can combine their social media and email marketing efforts to maximize their ROI.

1. Use email collection popups on websites. Attempt to capture emails from every single web visitor, including those coming from social sites. The more brands connect the social media and website experience the better their marketing efforts will perform.

2. Use behavior-based automated email. Automated emails generate 41% of all email marketing orders on only 2% of sends. These messages are triggered by user behaviors, such as abandoning a shopping cart or browsing products on your site, making them timely, relevant, and effective. With a 1.99% conversion rate, every order from email means spending less on retargeting campaigns on more expensive social media platforms.

3. Sync data with ad platforms. A brand’s email marketing provider should automatically sync with third-party ad platforms like Meta. This means brands can automatically update retargeting audiences on social media platforms, helping lower overall marketing costs and creating a better user web experience. 

“What’s hot isn’t always what’s best. From a business perspective, marketing is about maximizing ROI, and here is where email marketing is established, consistent, and superior. Say what you will, but email marketing isn’t dead. It’s just getting started,” says Greg Zakowicz.

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