This Brand is Reducing Work For Hotel Staff

Photo credit: grabscango.com

Gift shops and snack stands add to hotel revenue and give guests the products they need. But is it a headache to keep these stands staffed?

Staffing challenges, particularly during off-peak hours, often pose significant obstacles. To address these issues, GrabScanGo offers an innovative solution—a managed lobby market system that reduces hotel staff workloads while enhancing guest satisfaction.

Streamlining Hotel Operations with GrabScanGo

GrabScanGo transforms underutilized hotel spaces into self-service retail hubs that provide guests with 24/7 access to snacks, beverages, and travel essentials. These markets operate autonomously, eliminating the need for constant staff intervention. 

As a result, hotel employees can redirect their focus to delivering more personalized services, fostering a superior guest experience.

Hotel lobby market automation can add a lot of value (literally) to the workflow at your hotel. Let’s take a look at the specifics.

The Five-Step Managed Program

The success of GrabScanGo’s system lies in its comprehensive five-step program designed to simplify the implementation and management of self-service lobby markets. This streamlined approach ensures efficiency and maximizes profitability:

1. Setup: GrabScanGo assesses existing spaces or creates new market areas at no cost to the hotel, ensuring a smooth integration into the hotel’s infrastructure.
    

2. Source: Products are curated based on the hotel’s location, room count, and brand standards. Inventory is continuously adjusted using real-time sales data to meet guest preferences.
    

3. Stock: The markets are regularly restocked and merchandised, with adjustments made according to sales trends to ensure popular items are always available.
    

4. Sell: Self-checkout terminals and mobile app options are implemented, providing guests with seamless and hassle-free purchasing experiences. The system ensures transactions are quick, secure, and user-friendly.
    

5. Share: Profits are shared with the hotel, and GrabScanGo provides real-time visibility into sales, shrinkage, and spoilage data, promoting transparency and ongoing improvements.
    

Enhancing Guest Experience with Technology

In partnership with MagTek, GrabScanGo has integrated advanced technology to elevate the guest experience further. The introduction of an App Clip feature allows guests to scan and pay for items using their iPhones and Apple Pay without downloading an app or creating an account. This innovative feature simplifies the purchasing process, reduces reliance on hotel staff, and enhances overall convenience for guests.

Positive Impact on Hotel Staff

The adoption of GrabScanGo’s self-service markets has garnered praise from hotel managers for its ability to alleviate operational pressures. A General Manager at Four Points by Sheraton highlighted the benefits, stating, “It takes so much pressure off my front desk… And our guests love it.” Similarly, a manager at Crowne Plaza remarked, “Our GrabScanGo market… saves countless hours of labor.” These testimonials underscore the solution’s effectiveness in creating a more efficient and guest-focused hospitality environment.

Tailored Solutions for Every Hotel

GrabScanGo’s flexibility ensures that its lobby markets can be customized to suit any hotel layout, whether it’s a compact corner or a spacious lobby. Their expertise in space optimization guarantees that each market not only meets operational needs but also enhances the aesthetic appeal of the hotel environment.

A Cost-Free, Revenue-Generating Solution

One of the most compelling aspects of GrabScanGo’s offering is its cost-free implementation for hotels. The setup, stocking, and management are entirely handled by GrabScanGo, allowing hotels to reap the benefits of increased revenue and guest satisfaction without incurring additional expenses.

Conclusion

GrabScanGo’s managed lobby markets represent a game-changing innovation for the hospitality industry. By addressing staffing challenges, streamlining operations, and enhancing guest experiences, this solution offers a win-win scenario for hotels and their guests. As the expectations of modern travelers continue to evolve, GrabScanGo provides an effective and forward-thinking approach to meet these demands, ensuring both operational efficiency and profitability.

GrabScanGo’s 24/7 self-checkout kiosks are revoltuinizing work staff at hotels, could your hotel do the same?