EFF Continued to Champion Users’ Online Speech and Fought Efforts to Curtail It: 2024 in Review

People’s ability to speak online, share ideas, and advocate for change are enabled by the countless online services that host everyone’s views.

Despite the central role these online services play in our digital lives, lawmakers and courts spent the last year trying to undermine a key U.S. law, Section 230, that enables services to host our speech. EFF was there to fight back on behalf of all internet users.

Section 230 (47 U.S.C. § 230) is not an accident. Congress passed the law in 1996 because it recognized that for users’ speech to flourish online, services that hosted their speech needed to be protected from legal claims based on any particular user’s speech. The law embodies the principle that everyone, including the services themselves, should be responsible for their own speech, but not the speech of others. This critical but limited legal protection reflects a careful balance by Congress, which at the time recognized that promoting more user speech outweighed the harm caused by any individual’s unlawful speech.

EFF helps thwart effort to repeal Section 230

Members of Congress introduced a bill in May this year that would have repealed Section 230 in 18 months, on the theory that the deadline would motivate lawmakers to come up with a different legal framework in the meantime. Yet the lawmakers behind the effort provided no concrete alternatives to Section 230, nor did they identify any specific parts of the law they believed needed to be changed. Instead, the lawmakers were motivated by their and the public’s justifiable dissatisfaction with the largest online services.

As we wrote at the time, repealing Section 230 would be a disaster for internet users and the small, niche online services that make up the diverse forums and communities that host speech about nearly every interest, religious and political persuasion, and topic. Section 230 protects bloggers, anyone who forwards an email, and anyone who reposts or otherwise recirculates the posts of other users. The law also protects moderators who remove or curate other users’ posts.

Moreover, repealing Section 230 would not have hurt the biggest online services, given that they have astronomical amounts of money and resources to handle the deluge of legal claims that would be filed. Instead, repealing Section 230 would have solidified the dominance of the largest online services. That’s why Facebook has long ran a campaign urging Congress to weaken Section 230 – a cynical effort to use the law to cement its dominance.

Thankfully, the bill did not advance, in part because internet users wrote to members of Congress objecting to the proposal. We hope lawmakers in 2025 put their energy toward ending Big Tech’s dominance by enacting a meaningful and comprehensive consumer data privacy law, or pass laws that enable greater interoperability and competition between social media services. Those efforts will go a long way toward ending Big Tech’s dominance without harming users’ online speech.

EFF stands up for users’ speech in courts

Congress was not the only government branch that sought to undermine Section 230 in the past year. Two different courts issued rulings this year that will jeopardize people’s ability to read other people’s posts and make use of basic features of online services that benefit all users.

In Anderson v. TikTok, the U.S. Court of Appeals for the Third Circuit issued a deeply confused opinion, ruling that Section 230 does not apply to the automated system TikTok uses to recommend content to users. The court reasoned that because online services have a First Amendment right to decide how to present their users’ speech, TikTok’s decisions to recommend certain content reflects its own speech and thus Section 230’s protections do not apply.

We filed a friend-of-the-court brief in support of TikTok’s request for the full court to rehear the case, arguing that the decision was wrong on both the First Amendment and Section 230. We also pointed out how the ruling would have far-reaching implications for users’ online speech. The court unfortunately denied TikTok’s rehearing request, and we are waiting to see whether the service will ask the Supreme Court to review the case.

In Neville v. Snap, Inc., a California trial court refused to apply Section 230 in a lawsuit that claims basic features of the service, such as disappearing messages, “Stories,” and the ability to befriend mutual acquaintances, amounted to defectively designed products. The trial court’s ruling departs from a long line of other court decisions that ruled that these claims essentially try to plead around Section 230 by claiming that the features are the problem, rather than the illegal content that users created with a service’s features.

We filed a friend-of-the-court brief in support of Snap’s effort to get a California appellate court to overturn the trial court’s decision, arguing that the ruling threatens the ability for all internet users to rely on basic features of a given service. Because if a platform faces liability for a feature that some might misuse to cause harm, the platform is unlikely to offer that feature to users, despite the fact that the majority of people using the feature for legal and expressive purposes. Unfortunately, the appellate court denied Snap’s petition in December, meaning the case continues before the trial court.

EFF supports effort to empower users to customize their online experiences

While lawmakers and courts are often focused on Section 230’s protections for online services, relatively little attention has been paid to another provision in the law that protects those who make tools that allow users to customize their experiences online. Yet Congress included this protection precisely because it wanted to encourage the development of software that people can use to filter out certain content they’d rather not see or otherwise change how they interact with others online.

That is precisely the goal of a tool being developed by Ethan Zuckerman, a professor at the University of Massachusetts Amherst, known as Unfollow Everything 2.0. The browser extension would allow Facebook users to automate their ability to unfollow friends, groups, or pages, thereby limiting the content they see in their News Feed.

Zuckerman filed a lawsuit against Facebook seeking a court ruling that Unfollow Everything 2.0 was immune from legal claims from Facebook under Section 230(c)(2)(B). EFF filed a friend-of-the-court brief in support, arguing that Section 230’s user-empowerment tool immunity is unique and incentivizes the development of beneficial tools for users, including traditional content filtering, tailoring content on social media to a user’s preferences, and blocking unwanted digital trackers to protect a user’s privacy.

The district court hearing the case unfortunately dismissed the case, but its ruling did not reach the merits of whether Section 230 protected Unfollow Everything 2.0. The court gave Zuckerman an opportunity to re-file the case, and we will continue to support his efforts to build user-empowering tools.

This article is part of our Year in Review series. Read other articles about the fight for digital rights in 2024.