Hotline operator named Catholic Charities USA 2026 volunteer of the year

Catholic Charities USA (CCUSA) has named Julie Abbott its 2026 volunteer of the year for her work as “a good and faithful servant.”

Abbott has spent more than 15 years and nearly 5,000 hours answering the Relief & Hope emergency services hotline and accompanying callers, many of whom are at their lowest and most vulnerable points.

The Catholic Charities Maine hotline provides immediate support for individuals and families experiencing crises. Abbott helps with a number of challenges related to finances, mental health, job loss, car repairs, housing, hunger, or any other situation callers may find themselves in.

“When my years of home schooling my children ended, I searched for places where I could feel useful and talk freely about Jesus,” Abbot said in a press release. “I often came home feeling depressed about the need around me and how little I was able to help.”

“Callers thank me for just being willing to listen and empathize. I really feel good after those calls. And I appreciate working with people who put their faith into action every day at work,” she said.

“Catholic Charities is such a nice, friendly, godly place to work. I don’t feel I do enough to have earned this award. I am flabbergasted to have received it,” she said.

The award also acknowledges Abbott’s work in developing a large database of resources covering Maine’s 16 counties. Due to its success, the state’s 2-1-1 operators, who provide residents with local health and human services information, have even been known to call her for guidance on how to refer their own callers to the appropriate services.

“Julie Abbott’s service to Catholic Charities Maine shows that sometimes, the quietest contributions can make the greatest impact,” said Kerry Alys Robinson, CCUSA president and CEO.

“Julie’s gift of presence and attention allow struggling neighbors to retain their dignity even in their most distressing and vulnerable moments. She is truly a good and faithful servant to those in need,” Robinson said.

The award has been given annually since 1998 and is bestowed on an individual “who embodies the mission of CCUSA to provide critical services to those in need, advocate for justice in social structures, and call the entire Church and other people of goodwill to do the same,” according to CCUSA.

More than 200,000 people volunteer at Catholic Charities agencies around the country each year, and agencies nominate their most deserving volunteers for the honor. Abbott was also a 2021 Volunteer of the Year finalist for her work.

Abbott will receive the award at CCUSA’s 2026 annual gathering in Richmond, Virginia, later this year.