UAE To Move 50% Of Government Services To AI By 2028

Finally a practical use of AI.

In a world swimming in debt and overrun by government bloat and corruption, Dubai is taking a big step into the future. On Thursday, Sheikh Mohammed bin Rashid Al Maktoum, Vice-President of the UAE and Ruler of Dubai, announced that in two years, 50% of UAE’s government sectors, services, and operations will run on Agentic AI, arguably the best use of the new technology yet. 

The new “government model” was launched under the directive of UAE President Sheikh Mohamed bin Zayed Al Nahyan. It will make the UAE the first government globally to operate at this scale through autonomous systems. 

“AI is no longer a tool. It analyses, decides, executes, and improves in real time. It will become our executive partner to enhance services, accelerate decisions, and raise efficiency,” the Dubai Ruler said in a post on X.

“This transformation has a clear timeline. Two years. Performance across government will be measured by speed of adoption, quality of implementation, and mastery of AI in redesigning government work,” he continued.

“We are investing in our people. Every federal employee will be trained to master AI, building one of the world’s strongest capabilities in AI-driven government. Implementation will be overseen by Sheikh Mansour bin Zayed, with a dedicated taskforce chaired by Mohammad Al Gergawi driving execution.

“The world is changing. Technology is accelerating. Our principle remains constant. People come first. Our goal is a government that is faster, more responsive, and more impactful,” Sheikh Mohammed added.

Under the directives of the President of the UAE, we launch a new government model. Within two years, 50% of government sectors, services, and operations will run on Agentic AI, making the UAE the first government globally to operate at this scale through autonomous systems.

AI… pic.twitter.com/53OQLe7RXl

— HH Sheikh Mohammed (@HHShkMohd) April 23, 2026

The project includes a phased implementation across ministries and federal entities, based on continuous performance and impact assessment. This will pave the way for wider rollout, ensuring optimal results across the federal government.

Special attention is placed on developing national capabilities by training and empowering government employees to master generative artificial intelligence technologies and their applications. Which of course is reflexive, so in effect government employees are supposed to train their own replacements. 

Accroding to Khaleej Times, the move to adopt Agentic AI across government operations builds on 20 years of digital transformation in the UAE’s government, from the early adoption of eGovernment and service digitalization to mobile government and integrated systems such as the UAE Pass identity verification system to full-service redesign and integration, supported by programs such as Government Services 2.0, which introduced proactive, data driven service delivery.

In 2017, the UAE became the first country in the world to appoint a Minister of State for Artificial Intelligence and launched the UAE Artificial Intelligence Strategy 2031 under the UAE Centennial 2071 vision. The establishment of the Ministry of Artificial Intelligence, Digital Economy and Remote Work Applications in 2020 further strengthened this direction.

The UAE is especially well suited for agentic implementation: the Gulf state has spent more than a decade building digital infrastructure that connects government entities, making it one of the most advanced public service ecosystems globally. Platforms developed under entities such as UAE Government and Digital Dubai already allow residents to access hundreds of services online, from paying fines to registering businesses.

The latest plan shifts the focus from digitizing services to redesigning them, allowing AI systems to manage entire workflows rather than just assisting at specific stages. For residents, this changes the experience from navigating systems to simply requesting outcomes, with the complexity handled behind the scenes.

While the progression reflects a broader pattern seen across advanced economies, the UAE is moving faster than most.

The first phase involved putting services online, which reduced paperwork and eliminated many in-person visits.

The second phase introduced mobile apps, automation, and AI tools, improving speed and accessibility while still requiring users to manage processes themselves.

The next phase moves beyond interfaces, with systems designed to complete tasks independently, meaning the user defines the objective and the system handles execution.

Back in the US, a recent attempt through Elon Musk’s DOGE to cut back on government inefficiency and corruption came to an abrupt halt last summer when it became obvious that the deep state would fight to the death (or at least hire assassins to effect the death of others) to prevent any change in the well-paid status quo. Perhaps AI will succeed where everyone else has failed.